Customer Service Staff – Full Time

JOB DESCRIPTION

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers’ accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process

QUALIFICATIONS

  • Male/Female, 23-25 years old. Female, Single preferred
  • Education min. Diploma / equivalent / higher
  • Experienced in working with customer support, Administration, e-commerce, or purchasing
  • Domicile Bekasi area (Willing to stay nearer)
  • Strong “Detail” oriented, Positive attitude & language, self-motivated
  • Ability to stay calm when customers are stressed / upset
  • Good computer literacy (Ms. Office)
  • Good & clear communication (English speaking)
  • Problem-solving skill,
  • Empathy & patience, Confidence & Adaptability, Desire to learn
  • A willingness to go to extra mile
  • Good telephony manner

BENEFITS

  • Annual Leave
  • Medical/Dental/Specialist claims
  • H&S Insurance
  • Daily transport allowance
  • Meal allowance
  • THR allowance
  • 1 month fixed bonus

APPLY


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