(!) Since support from Microsoft will end on January 14, 2020, Windows 7 will be excluded from the recommended environment from December 15th, 2019 on this site. Penggunaan Window 7 tidak direkomendasikan pada website ini mulai tanggal 15 Desember 2019 dikarenakan support Windows 7 akan dihentikan Microsoft pada 14 Januari 2020.
A wide variety of standard and configurable components for factory automation engineers in industries such as automotive, semiconductor, packaging, medical and many more.
A good selection of accessories such as screws, bolts, washers and nuts that you may need for your daily engineering usage.
Browse industrial materials ranging from heat insulating plates, sponges, to metal and plastic materials in different sizes to meet your various applications.
A wide variety of wiring parts for connecting and protecting control and PC parts including Connectors, Cables, Electric Wires, Crimping Terminals and more.
A wide variety of controls and PC parts for electrical engineers including Controls, Powers, PC parts and more.
A wide variety of cutting tools for many uses and work materials including End Mills, Drills, Cutters, Reamers, Turning Tools and more.
A wide variety of tools and supplies used in processing including Machine Tools, Measurement Tools, Grinding and Polishing Supplies and more.
A wide variety of goods used in shipment, material handling and warehouse including Tape supplies, Stretch film, Truck, Shelf, Crane and more.
A large variety of goods for every kind of factories and offices including Protection items, Cleaning supplies, sanitations, office supplies and more.
A large variety of items used in R&D and Clean Room including research Equipment, Laboratory Essentials, Analysis Supplies, Clean Environment-Related Equipment and more.
Choose from thousands of standard stamping die components including Punch & Die, Gas Springs, Guide Components, Coil Springs and many more.
Browse our wide variety of mold components including Ejector Pins, Sleeves, Leader Components, Sprue Bushings and many more.
Browse our injection molding components including Heating Items, Couplers, Hoses and more.
In this Cancellation Policy / Changing Order, "MISUMI" means PT. MISUMI INDONESIA and the Customer means our customer as defined in Article 1.1 of the Terms and Conditions of Sale separately set out in this website (the "Terms and Conditions").
Cancellation policy will vary depending on "days to ship" of the products. For changing or cancelling the orders, please contact MISUMI. Please note that change or cancellation of the Customer's order may not be accepted in certain cases.
When the Customer specified the shipping date of the Product on the next day or after in the Customer's order, changing or cancelling such order may be accepted during the business hours on the previous day of shipping.
Please note that changing and cancelling orders cannot be accepted when the same day shipping is specified.
Many of MISUMI products are Make-To-Order (MTO) items that are manufactured individually according to the customer's specifications on sizes and shapes. To ensure delivery of the desired products in the shortest lead time, we start production on the day of order acceptance for standard shipping date orders. Hence, any changes or cancellation of order made after production commenced would cause substantial disruption to the production and as a result incur significant costs.
We thus stipulate the policy for changing/cancelling of Make-To-Order (MTO) items to minimize such occurrence. Please note that this cancellation policy applies to Make-To-Order (MTO) items including items stored outside Indonesia.
As for Standard Shipping Date Orders, changing/cancelling order is difficult because the production commenced on the day of order acceptance, however, we can accept changes or cancellation within 2 hours of order confirmation at free of charge.
Cancellation after 2 hours of order confirmation will be subject to a 50% cancellation charge of the items cancelled. Please note that changing or canceling orders will not be accepted after 4:30pm(Monday to Friday)/ 2:00pm(Saturday) Indonesia Standard time, even though the cancellation is submitted within 2 hours of order confirmation.
Days after order* | Order day | 1st day | 2nd day | 3rd day | |
---|---|---|---|---|---|
Cancellation | Within 2 hours | After 2 hours Latest by 4:30pm (Monday to Friday) 2:00pm (Saturday) |
Not Available |
Not Available |
Not Available |
Free of charge | 50% charge | ||||
Production | Not started | Started | Started | Started | Started |
Days before shipment* | 3days | 2days | 1day | 0 |
Days after order* | Order Day | 1st day | 2nd day | 3rd day | 4th day | 5th day | |
---|---|---|---|---|---|---|---|
Cancellation | Within 2 hours | After 2 hours Latest by 4:30pm (Monday to Friday) 2:00pm (Saturday) |
Not Available | Not Available | Not Available | Not Available | Not Available |
Free of charge | 50% charge | ||||||
Production | Not started | Started | Started | Started | Started | Started | Started |
Days before shipment* | 5days | 4days | 3days | 2days | 1day | 0 |
*Exclude Sunday/Public Holiday
When a shipping date is specified by customer, changing/cancelling of orders are as follows
Days after order* | Order day | 1st day | 2nd day | 3rd day | 4th day | 5th day | 6th day |
---|---|---|---|---|---|---|---|
Cancellation | Free of charge | Free of charge | Free of charge | Free of charge | Free of charge | Free of charge | Free of charge |
Production | Not started | Not started | Not started | Not started | Not started | Not started | Not started |
Days before shipment* | 10days | 9days | 8days | 7days | 6days | 5days | 4days |
Days after order* | 7th day | 8th day | 9th day | 10th day |
---|---|---|---|---|
Cancellation | Not Available | Not Available | Not Available | Not Available |
Production | Started | Started | Started | Started |
Days before shipment* |
3days | 2days | 1day | 0 |
Days after order* | Order day | 1st day | 2nd day | 3rd day | 4th day |
---|---|---|---|---|---|
Cancellation | Free of charge | Free of charge | Free of charge | Free of charge | Free of charge |
Production | Not started | Not started | Not started | Not started | Not started |
Days before shipment* | 10days | 9days | 8days | 7days | 6days |
Days after order* | 5th day | 6th day | 7th day | 8th day | 9th day | 10th day |
---|---|---|---|---|---|---|
Cancellation | Not Available | Not Available | Not Available | Not Available | Not Available | Not Available |
Production | Started | Started | Started | Started | Started | Started |
Days before shipment* | 5days | 4days | 3days | 2days | 1day | 0 |
*Exclude Sunday/Public Holiday
As confirmed upon quotation, cancellation of special large quantity orders is not acceptable .
Dalam Kebijakan Pembatalan / Perubahan Pesanan ini, "MISUMI" berarti PT. MISUMI INDONESIA dan Pelanggan berarti pelanggan kami sebagaimana diartikan dalam Pasal 1.1 dari Syarat dan Ketentuan Penjualan yang diatur secara terpisah dalam website ini ("Syarat dan Ketentuan").
Kebijakan pembatalan berbeda-beda tergantung pada "waktu pengiriman" produk. Untuk mengubah atau membatalkan pesanan, mohon hubungi MISUMI. Mohon dicatat bahwa mengubah atau membatalkan pesanan Pelanggan mungkin tidak diterima dalam keadaan tertentu.
Ketika Pelanggan menentukan tanggal pengiriman Produk pada hari berikutnya atau setelah pemesanan Pelanggan, mengubah atau membatalkan pesanan tersebut dapat diterima selama jam kerja pada hari sebelum pengiriman. Mohon dicatat bahwa mengubah dan membatalkan pesanan tidak dapat diterima ketika ditentukan pengiriman pada hari yang sama.
Banyak produk MISUMI berupa barang Make-To-Order (MTO) yang dimanufaktur sendiri-sendiri sesuai dengan spesifikasi pelanggan akan ukuran dan bentuknya. Untuk memastikan pengiriman produk yang diinginkan dengan jangka waktu sesingkat mungkin, kami memulai produksi pada hari penerimaan pesanan untuk pesanan tanggal pengiriman standar. Oleh karena itu, segala perubahan atau pembatalan pemesanan yang dibuat setelah produksi dimulai akan mengakibatkan gangguan substansial pada produksi dan menimbulkan biaya yang signifikan.
Maka kami menentukan kebijakan untuk mengubah/membatalkan barang-barang Make-To-Order (MTO) untuk meminimalisir kejadian tersebut. Mohon dicatat bahwa kebijakan pembatalan ini berlaku untuk barang-barang Make-To-Order (MTO) termasuk barang-barang yang disimpan di luar Indonesia.
Untuk Pesanan Tanggal Pengiriman Standar, perubahan/pembatalan pesanan sulit dilakukan karena produksi dimulai pada hari penerimaan pesanan, akan tetapi, kami dapat menerima perubahan atau pembatalan dalam 2 jam dari konfirmasi pemesanan tanpa biaya.
Pembatalan setelah 2 jam dari konfirmasi pemesanan akan dikenakan biaya pembatalan 50% dari barang-barang yang dibatalkan. Mohon dicatat bahwa mengubah atau membatalkan pesanan tidak akan diterima setelah pukul 16.30 (Senin sampai Jumat) / 14.00 (Sabtu) waktu Indonesia, meskipun pembatalan disampaikan dalam 2 jam dari konfirmasi pemesanan.
Hari setelah pemesanan* | Hari pemesanan | Hari 1 | Hari 2 | Hari 3 | |
---|---|---|---|---|---|
Pembatalan | Dalam 2 jam | Setelah 2 jam, terakhir pukul 16.30 (Senin-Jumat) / 14.00 (Sabtu) |
Tidak tersedia | Tidak tersedia | Tidak tersedia |
Bebas biaya | Biaya 50% | ||||
Produksi | Belum dimulai | Sudah dimulai | Sudah dimulai | Sudah dimulai | Sudah dimulai |
Hari sebelum pengiriman | 3 hari | 2 hari | 1 hari | 0 |
Hari setelah pemesanan* | Hari pemesanan | Hari 1 | Hari 2 | Hari 3 | Hari 4 | Hari 5 | |
---|---|---|---|---|---|---|---|
Pembatalan | Dalam 2 jam | Setelah 2 jam, terakhir pukul 16.30 (Senin-Jumat) / 14.00 (Sabtu) |
Tidak tersedia | Tidak tersedia | Tidak tersedia | Tidak tersedia | Tidak tersedia |
Bebas biaya | Biaya 50% | ||||||
Produksi | Belum dimulai | Sudah dimulai | Sudah dimulai | Sudah dimulai | Sudah dimulai | Sudah dimulai | Sudah dimulai |
Hari sebelum pengiriman | 5 hari | 4 hari | 3 hari | 2 hari | 1 hari | 0 |
*Tidak termasuk Minggu/Hari Libur
Ketika suatu tanggal pengiriman ditentukan oleh pelanggan, perubahan/pembatalan pemesanan adalah sebagai berikut:
Hari setelah pemesanan* | Hari pemesanan | Hari 1 | Hari 2 | Hari 3 | Hari 4 | Hari 5 | Hari 6 |
---|---|---|---|---|---|---|---|
Pembatalan | Bebas biaya | Bebas biaya | Bebas biaya | Bebas biaya | Bebas biaya | Bebas biaya | Bebas biaya |
Produksi | Belum dimulai | Belum dimulai | Belum dimulai | Belum dimulai | Belum dimulai | Belum dimulai | Belum dimulai |
Hari sebelum pengiriman* | 10 hari | 9 hari | 8 hari | 7 hari | 6 hari | 5 hari | 4 hari |
Hari setelah pemesanan* | Hari 7 | Hari 8 | Hari 9 | Hari 10 |
---|---|---|---|---|
Pembatalan | Tidak tersedia | Tidak tersedia | Tidak tersedia | Tidak tersedia |
Produksi | Sudah dimulai | Sudah dimulai | Sudah dimulai | Sudah dimulai |
Hari sebelum pengiriman* | 3 hari | 2 hari | 1 hari | 0 |
Hari setelah pemesanan* | Hari pemesanan | Hari 1 | Hari 2 | Hari 3 | Hari 4 |
---|---|---|---|---|---|
Pembatalan | Bebas biaya | Bebas biaya | Bebas biaya | Bebas biaya | Bebas biaya |
Produksi | Belum dimulai | Belum dimulai | Belum dimulai | Belum dimulai | Belum dimulai |
Hari sebelum pengiriman* | 10 hari | 9 hari | 8 hari | 7 hari | 6 hari |
Hari setelah pemesanan* | Hari 5 | Hari 6 | Hari 7 | Hari 8 | Hari 9 | Hari 10 |
---|---|---|---|---|---|---|
Pembatalan | Tidak tersedia | Tidak tersedia | Tidak tersedia | Tidak tersedia | Tidak tersedia | Tidak tersedia |
Produksi | Sudah dimulai | Sudah dimulai | Sudah dimulai | Sudah dimulai | Sudah dimulai | Sudah dimulai |
Hari sebelum pengiriman* | 5 hari | 4 hari | 3 hari | 2 hari | 1 hari | 0 |
Sebagaimana dikonfirmasikan dalam kuotasi, pembatalan pemesanan kuantitas besar khusus tidak dapat diterima.