Shipping & Delivery

Yes, you can call our Customer Service Team at 021-8984-0008 to change your shipping method up until 1 day before the ship date, after which no further changes can be made.

Shipping documents (e.g. invoice/airway bill) will be provided by our logistics team after shipment, so you may use your AWB details for your tracking purpose. * For local delivery in Indonesia, AWB may not be available.

Kindly refer to the details on your SO Confirmation. In the event of any changes, you will receive a 2nd SO confirmation for your reference.

Yes. For orders of stock products placed before 4:30PM, they will be shipped out on the next working day.

From our warehouse in Indonesia.

It varies and depends on the shipping method you choose. You may refer to the AWB details provided to you for your tracking purpose. * For local delivery in Indonesia, AWB may not be available.

We can ship according to your preferred shipping method, you can provide us with your shipping account details.

If you prefer to use our shipping method, you can select a courier/forwarder from our drop down window list during your ordering process.

If you need to expedite a shipment, you can specify Express Service at the time of order.

However, please note that the availability of Express Service varies by product and order volume. Please confirm the service availability before placing an order.

Shipping documents (e.g. invoice/airway bill) will be provided by our logistics team after shipment, so you may use your AWB details for your tracking purpose.
* For local delivery in Indonesia, AWB may not be available.

We will advise you on the relevant shipping charge as applicable, depending on your order and location.

Please contact Customer Service for any claims at Customer Service Team at 021-8984-0008.